The value of insurance is tested when a loss occurs. PWS remains engaged beyond placement, helping clients prepare claims, organise supporting information, engage with insurers and reinsurers, and progress matters towards resolution.
A claim is rarely decided by the policy wording alone. It is shaped by how the loss is presented, how quickly information is produced and how well the position is argued with insurers and reinsurers.
Our role is to help clients present their position clearly, understand the process and maintain momentum through what can otherwise become a complex and time-consuming experience.
The same five stages apply whether the matter sits in the insurance or reinsurance market.
We help you notify the right parties within policy timeframes and capture the facts while they are fresh, so nothing is prejudiced at the outset.
We work with you to organise supporting information — quantum, documentation and expert input — and identify what the market will ask for before it asks.
The claim is presented to insurers and reinsurers with the coverage position set out clearly, so the discussion starts from the merits rather than the paperwork.
We engage with adjusters and markets on your behalf, challenge positions where there are grounds to, and keep the matter moving when it stalls.
We follow the claim through to settlement and payment, and feed what we learn back into the next renewal.
Because PWS operates in both general insurance and reinsurance, a claim does not have to be handed between firms when it moves from one to the other. The same people stay with it.
Support for corporate and specialty policyholders, from first notification through to settlement.
Support for insurers, intermediaries and corporate clients with recoveries across treaty and facultative placements.
If a claim has arisen, or you think one may be coming, talk to us early. The first few days often decide how the rest of it goes.
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